Refund policy

Returns & Refunds Policy - Rotto Rackets Sports

Returns

At Rotto Rackets Sports, we take pride in the quality of our products. Due to the nature of our sporting equipment and limited-run items, we do not offer returns or refunds for change of mind.

Returns are only accepted where an item is faulty, damaged, or incorrect upon delivery, in accordance with Australian Consumer Law.

Damages and issues

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or you have received the wrong item, you must contact us within 3 days of delivery so that we can assess the issue and make it right.

To report an issue, please email:
📧 info@rottoracketssports.com.au

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage or fault

Claims reported outside this timeframe may not be eligible for review.

Return eligibility

To be eligible for a return due to damage or fault:

  • The item must be unused and in its original packaging

  • Proof of purchase must be provided

  • The issue must not be the result of normal wear and tear, misuse, or accidental damage after delivery

Items returned without prior approval will not be accepted.

Non-returnable items

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect selection, size, or preference

  • Sale items

  • Gift cards

  • Items damaged after use

Custom and limited-edition products (including branded paddles) are final sale, unless they arrive faulty or damaged.

Exchanges

We do not offer exchanges.
If an item is confirmed to be faulty or damaged, we will advise on the appropriate next steps, which may include a replacement where stock is available.

Refunds (if applicable)

If a refund is approved following inspection:

  • Refunds will be processed to the original payment method

  • Please allow up to 10 business days for your bank or card provider to complete the transaction

If more than 15 business days have passed since approval, please contact us at info@rottoracketssports.com.au.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.